Prepare to tackle the everyday issue
We encounter problems in our daily lives at home and in the workplace. Problems can cause us to feel uncomfortable and rush to a solution.
This course will teach you how to turn problems into opportunities to improve systems and processes. Learn the stages of problem solving and how to work through the process step-by-step. By learning about the decision making process you learn how to identify and resolve future problems with confidence.
Course Content
- Identify and define the problem
- Clarify why the problem needs solving
- Identify the root cause
- Develop and execute the solution
- Evaluate the results
- Execute corrective action
- Identify the decision
- Evaluate the options
- Rank the importance of criteria
- Choose the best solution
- Implement the solution
- Evaluate the results
Contact
Please inquire for dates and times.
workforcedevelopment@wccnet.edu | 734.390.WORK (9675)